1. Overview

BusGo Transportation Services Inc. ("BusGo", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us.

By using our services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name, email address, and phone number
• Payment information (credit card details, billing address)
• Travel preferences and booking history
• Government-issued ID information for verification
• Emergency contact information

2.2 Automatically Collected Information

When you use our services, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (when you enable location services)
• Cookies and similar tracking technologies

2.3 Third-Party Information

We may receive information about you from third parties, such as:

• Payment processors
• Social media platforms (if you connect your accounts)
• Marketing partners
• Public databases

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Provision

• Process bookings and payments
• Provide customer support
• Send booking confirmations and travel updates
• Manage your account and preferences

3.2 Communication

• Send service-related notifications
• Respond to your inquiries
• Send marketing communications (with your consent)
• Conduct surveys and collect feedback

3.3 Business Operations

• Improve our services and website
• Analyze usage patterns and trends
• Prevent fraud and ensure security
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who help us operate our business, including:

• Payment processors
• Cloud storage providers
• Customer support platforms
• Marketing and analytics services

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes
• Protect our rights and property
• Ensure passenger and public safety
• Investigate fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

5.1 Types of Cookies

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us analyze website usage
• Functional Cookies: Remember your preferences
• Marketing Cookies: Used for targeted advertising

5.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

6. Data Security

We implement appropriate security measures to protect your information:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Employee training on data protection
• Access controls and authentication

While we strive to protect your information, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Booking and payment information is typically retained for 7 years for tax and legal purposes.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

8.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

8.2 Correction and Deletion

• Correct inaccurate information
• Request deletion of your personal information

8.3 Processing Restrictions

• Object to certain processing activities
• Restrict how we use your information
• Opt-out of marketing communications

To exercise these rights, contact us at privacy@busgo.com.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a prominent notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us: