Find answers to your questions and get the help you need
Our dedicated support team is available 24/7 to assist you with any questions or concerns. Whether you need help with booking, have travel questions, or need technical support, we've got you covered.
Quick access to the most common questions
How to book, modify, cancel tickets and manage reservations
Payment methods, refund policies, and billing questions
Baggage policies, travel tips, and journey information
Route information, schedules, delays, and tracking
Special assistance, accessibility services, and accommodations
Contact information, complaint procedures, and feedback
Find quick answers to the most common questions
You can book a ticket in several ways:
Online booking is available 24/7 and offers the best prices and seat selection.
Yes, you can modify or cancel your booking:
Use your booking reference to make changes online or contact customer support.
No, you don't need to print your ticket. We offer several convenient options:
However, you can still print your ticket if you prefer a physical copy.
We accept all major payment methods:
All online payments are secured with SSL encryption for your safety.
Refund processing times vary by payment method:
You'll receive an email confirmation once the refund is processed.
Our luggage allowance includes:
Additional or oversized luggage may incur extra fees. Prohibited items include hazardous materials and weapons.
Our customer support team is here to assist you 24/7
Speak with a customer service representative
(555) BUS-HELP
Available 24/7
Get instant help through our chat system
Average response: 2 minutes
Available 24/7
Send us your questions via email
support@busgo.com
Response within 2 hours